FAQs

How can I make a DIGI Clothes account?

Just click on the 'Shop Registration' button on the top right-hand corner of the page and register using as per details required. Fill in your name and other details and generate a store.

You can even sign up using your Google account. Yes, it is that simple.

How can I save my address on DIGI Clothes?

When you sign up or register a shop on your DIGI Clothes account, you can enter all your details including your address and phone number on the registration page and it will be recorded for future purposes.

How do I add items to my wishlist?

To add an item to your wish list, click on the 'add to wishlist’ icon button on the product image page. You can access the wishlist anytime to check the items added in it. 

How do I remove or delete items from my wishlist?

Go to 'My Wishlist' menu. Click on the 'Delete' to remove the product from your wishlist.

How do I pay for a DIGI Clothes Services purchase?

DIGI Clothes offers you multiple ways to pay securely. These include:
1. Debit and Credit Cards
2. Net banking
3. Paytm Wallet

What should I do if my payment fails? ?

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

I am being charged IGST amount on my order. What is IGST?

IGST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a products or Services sale price. IGST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, IGST will be applicable on your orders. IGST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

How safe is it to use your debit/credit card or make an online payment on DIGI Clothes?

We use the Secure payment gateway for card payments and the Cashfree payment gateway for net-banking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at DIGI Clothes are processed in an extremely secure environment. What steps does DIGI Clothes take to prevent card fraud?We use the Secure payment gateway for card payments and the Cashfree payment gateway for net-banking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at DIGI Clothes are processed in an extremely secure environment. What steps does DIGI Clothes take to prevent card fraud?

Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

What is the 3D Secure Password?

The 3D Secure password is an additional password that you will be asked to enter after entering your card details on the payment page. You will be redirected to your individual bank’s page where you'll have to enter the Verified by Visa password for Visa cards or Secure Code password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to subscribe services on DIGI Clothes.

Note: 3-D secure password has been made mandatory by the Reserve Bank of India to ensure safer online subscription and shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.

What are the payments method available for Global Services?

Only prepaid method (Credit Card/Debit Card/UPI/Net banking) can is accepted for the Global Services.

How does subscription work?


1. Click on the "Shop Registration or Subscribe Now" button
2. Choose the frequency at which you would like to re-order it. Example: one month
3. DIGI Clothes will automatically place your order in the first week of the month you choose.
4. Payment mode is currently 1. Debit and Credit Cards 2. Net banking 3. Paytm Wallet and Others.
5. You can cancel your subscription anytime you want via 'My Subscription' section in your DIGI Clothes account. 

How do I cancel or discontinue my subscription?

You can cancel your subscription any time you choose.
1. Go to 'My Subscriptions'.
2. Find the subscription you want to cancel based on its frequency.
3. You can 'resume' the subscription for services later if required.

How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

If you receive an e-mail, a call from a person/association claiming to be from DIGI Clothes seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at DIGI Clothes or our affiliate partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.